Updating customer information

Posted by / 31-Dec-2019 16:15

Updating customer information

As your audience grows, it's important to maintain up-to-date information about your contacts.This can help to keep your audience healthy and increase engagement.

In this article, you'll learn how to update contact information for an individual profile and help your subscribed contacts update their own information.

Each of your audiences includes a default update profile form that matches your signup form and allows your subscribed contacts to update their own profile information.

Every email campaign you send should include a link to your update profile form so your subscribers always have an opportunity to make changes.

To edit a subscribed contact's audience field data and group settings, follow these steps.

You can completely remove certain system-predicted information from contact profile pages across audiences when you edit the sections they appear in.

updating customer information-31updating customer information-56updating customer information-39

Non-primary household guardians should still update phone numbers and emergency contacts in the Parent Portal under “More.” Student accounts cannot be used to access this contact information, as a parent account is required.