Virtual date chatbot
The company’s Enterprise Dev Ops service builds on the company’s own best practices.
Pat Casey, senior VP of Dev Ops at Service Now, said the new Enterprise Dev Ops will provide workflows that support the planning, building, testing, deployment and ongoing operations management of live apps, while allowing rapid iteration with the ability to account for any code interdependencies.
Every single role in the enterprise, will be able to take advantage of workspace as we build it out and scale it.”While the Agent Workspace will give fulfillers or service technicians the ability to work more efficiently, the new Virtual Agent coming to the London release aims to remove routine tasks from their plates by making self-service easier for employees in an organization.
The Virtual Agent brings a more conversational approach to engaging with chatbots using natural language processing (NLP).
As part of the Now Platform, the Virtual Agent will include the company’s Conversation Designer, said Service Now CTO Allan Leinwand, in an interview.
“When you’re chatting, it essentially allows you to have sort of a pre-canned flow or self-defined flow of responses that you could issue back to the user, Leinwand.
Service Now has ambitious plans to roll out new tools this summer aimed at making life easier for IT operations professionals, helpdesk and support agents along with the employees and customers they service.
customer and partner conference last week, the company’s top officials revealed key deliverables that include an aggressive and high priority push to add more artificial intelligence (AI), machine learning and automation capabilities to its Saa S-based service desk offerings.
“It doesn’t just stop with the fulfiller, it’s for every single role in IT.“This is not just an ordinary chatbot, it’s a rich conversational interface,” Desai said.“You can drive any Service Now action via this interface.” The chat interface will provide access to any Service Now objects, including the knowledge base, he added.We are saying and declaring that together we want to define a better future of work.”Andrew Wilson, the CIO of Accenture, a Service Now partner and customer, joined Donahoe on stage and said that organizations need to adapt to this automation by hiring data scientists and others who can leverage the capabilities of AI and machine learning.“Automation isn’t changing the number of jobs available, but it is changing the content of the job, so have a plan for the talent, the technology, the change management and then the communication,” Wilson said.
“It’s really helping companies automate basic responses and getting to the right workflow, so you can imagine you know conversations from password reset which is sort of the classic canonical IT.”In order to achieve the rapid release cadence Service Now has committed to, the company now uses Dev Ops methodologies to build, test and deploy new builds.